The Department of Government Services in Melbourne VIC is seeking an experienced people leader to oversee frontline Customer Care teams across multiple contact channels. You will drive workload allocation, ensure service quality and manage escalations to meet operational targets.
This ongoing role is based in our Melbourne CBD office and requires rights to work in Australia. Applicants with relevant experience in managing customer service teams and performance coaching are encouraged to apply.
Frontline Customer Care Team Lead (People & Performance) employer: Department of Government Services
The Department of Government Services (DGS) is an exceptional employer located in Melbourne, VIC, dedicated to enhancing the experience of Victorians and businesses through innovative people strategies and services. With a strong commitment to diversity, inclusion, and employee growth, DGS fosters a collaborative work culture that empowers its staff to excel in their roles while contributing to meaningful change within the community. Employees benefit from flexible working arrangements and the opportunity to engage in continuous improvement initiatives, making DGS a rewarding place to build a career in public service.
Contact Details:
Department of Government Services Recruitment Team
