At a Glance
- Tasks: Evaluate and respond to consumer complaints, assisting with dispute resolution.
- Company: Department of Government Services in Ballarat, focused on public consumer protection.
- Benefits: Gain valuable experience in public service and consumer advocacy.
- Other info: Join a supportive team dedicated to continuous improvement and community impact.
- Why this job: Make a real difference by helping consumers and improving services.
- Qualifications: Strong communication skills and a passion for consumer rights.
The predicted salary is between 50715 - 61985 $ per year.
The Department of Government Services in Ballarat is seeking an Escalations Officer to evaluate and respond to consumer complaints and input from the public. You will act as frontline service for Consumer Affairs Victoria and assist with dispute resolution under applicable legislation.
The role supports continuous improvement of the Information and Dispute Services Centre and the regulation of markets, providing consumer protection services and contributing to a risk‐based, intelligence‐led approach.
Escalations Specialist – Public Consumer Protection in Ballarat employer: Department of Government Services
The Department of Government Services (DGS) is an exceptional employer located in Melbourne, VIC, dedicated to enhancing the experience of Victorians and businesses through innovative people strategies and services. With a strong commitment to diversity, inclusion, and employee growth, DGS fosters a collaborative work culture that empowers its staff to excel in their roles while contributing to meaningful change within the community. Employees benefit from flexible working arrangements and the opportunity to engage in continuous improvement initiatives, making DGS a rewarding place to build a career in public service.
Contact Details:
Department of Government Services Recruitment Team
