At a Glance
- Tasks: Handle phone and online enquiries, providing information and advice on legislation.
- Company: Department of Government Services in Ballarat, focused on customer care.
- Benefits: Hybrid work options after probation, supportive team environment.
- Other info: Opportunity for career growth in a dynamic government department.
- Why this job: Make a difference by helping consumers and businesses navigate important services.
- Qualifications: Strong communication skills and ability to manage difficult conversations.
The predicted salary is between 47250 - 57750 $ per year.
The Department of Government Services in Ballarat is recruiting Enquiries Officers for an inbound contact centre role, handling phone and online enquiries from consumers, renters, businesses and rental providers.
You will deliver information and advice on relevant legislation, manage difficult conversations with tact, and support frontline compliance in dispute services.
Hybrid work is available after six-month probation.
#J-18808-Ljbffr
Enquiries Officer – Remote in Ballarat employer: Department of Government Services
The Department of Government Services (DGS) is an exceptional employer located in Melbourne, VIC, dedicated to enhancing the experience of Victorians and businesses through innovative people strategies and services. With a strong commitment to diversity, inclusion, and employee growth, DGS fosters a collaborative work culture that empowers its staff to excel in their roles while contributing to meaningful change within the community. Employees benefit from flexible working arrangements and the opportunity to engage in continuous improvement initiatives, making DGS a rewarding place to build a career in public service.
Contact Details:
Department of Government Services Recruitment Team
