At a Glance
- Tasks: Deliver exceptional customer service by responding to enquiries from the community.
- Company: Department of Government Services, committed to diversity and inclusion.
- Benefits: Flexible working arrangements, no weekends or public holidays, and ongoing support.
- Other info: Hybrid work options available after probation; training provided for all applicants.
- Why this job: Make a real difference in the Victorian community while enjoying work-life balance.
- Qualifications: Exceptional customer service skills and ability to manage difficult conversations.
The predicted salary is between 47250 - 57750 $ per year.
Enquiries Officers deliver frontline services by receiving, evaluating and responding to phone calls and online enquiries from consumers, renters, businesses and rental providers. Enquiries Officers provide information and advice on the suite of legislation and front-line compliance in our dispute services.
Is this the role for you?
- Do you love customer service?
- Are you passionate about making a real difference to the Victorian community?
- Looking to re-enter the workforce or transitioning towards retirement?
- Interested in flexible working arrangements?
- Work / Life balance – no weekends, public holidays or after hours work!
- Want to work in an inbound-only contact centre?
- No background in Australian legislation? No problem, we provide the training!
Ongoing support and guidance in reaching the operating environment’s common goals. PLUS the option to work from home once these goals are reached. There are multiple ongoing positions available. The work location for these positions is 300-304 Mair Street Ballarat with hybrid work arrangements an option once the 6 month probation is successfully completed.
About you
To be considered for the role, you must be able to demonstrate:
- Exceptional customer service;
- The ability to manage difficult conversations;
- Influence and Persuasion;
- Be able to communicate with impact;
- Critical Thinking and Problem Solving.
Mandatory requirements: Promote Inclusion.
This position is only open to applicants with relevant rights to work in Australia. To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
Enquiries Officer in Ballarat employer: Department of Government Services
The Department of Government Services (DGS) is an exceptional employer located in Melbourne, VIC, dedicated to enhancing the experience of Victorians and businesses through innovative people strategies and services. With a strong commitment to diversity, inclusion, and employee growth, DGS fosters a collaborative work culture that empowers its staff to excel in their roles while contributing to meaningful change within the community. Employees benefit from flexible working arrangements and the opportunity to engage in continuous improvement initiatives, making DGS a rewarding place to build a career in public service.
Contact Details:
Department of Government Services Recruitment Team
