Taskforce Senior Compliance Investigator in Melbourne

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

Consumer Affairs and Local Government

We are responsible for policy development, regulatory design and administration, system and program design, and the delivery of services in the best interest of Victorians. Our work spans across both the Consumer Affairs and Local Government ministerial portfolios. We work together to identify strategic priorities, drive system and regulatory reform and coordinate our department's emergency management responsibilities to improve practical outcomes for the community.

About the Role

The Senior Compliance Investigator is responsible for conducting complex compliance reviews and investigations into significant breaches of consumer law. The role contributes to a range of compliance and enforcement outcomes, including court and tribunal proceedings, in line with the department's integrated compliance and enforcement approach. Operating within a dynamic and often high-profile environment, the role requires sound judgement, strong investigative capability, and the ability to manage competing priorities. The Senior Compliance Investigator also provides guidance and support to less experienced team members, contributing to a consistent and high-quality approach to regulatory delivery.

Key Accountabilities

• Plan and conduct a range of inquiries, investigations, and compliance monitoring activities pursuant to the legislation administered by this office, including the preparation of reports and briefs of evidence.
• Obtain comprehensive written statements and affidavits for use in legal proceedings.
• Undertake case management which may include cross-agency or CAV-wide collaboration.
• Apply specialist knowledge and sound judgement to support and drive components of compliance and enforcement programs within an integrated regulatory framework.
• Provide information to traders, consumers, community groups and internal stakeholders on rights and obligations under relevant legislation and promote voluntary compliance.
• Identify emerging risks, trends and systemic issues and contribute to policy and enforcement recommendations arising from investigative work.
• Liaise with other branches of CAV, government departments, community groups and private organisations to facilitate information exchange.

Mandatory requirements

• Certificate IV in Government (Investigations) or equivalent is required. Alternatively, relevant tertiary qualifications in Commerce, Economics, Law or other related fields may be considered.
• Knowledge of, and or relevant experience in regulatory environment is highly desirable.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.