At a Glance
- Tasks: Shape user experiences for GovConnect services through research and design.
- Company: Department of Finance focused on enhancing government services.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Other info: Join a dynamic team dedicated to user-centred design and service improvement.
- Why this job: Be a key player in transforming how users interact with government services.
- Qualifications: Experience in UX design and customer research is essential.
The predicted salary is between 82800 - 101200 $ per year.
The Department of Finance is seeking an APS 6 Customer Experience and Service Designer to shape how government users interact with GovConnect services, including GovTEAMS OFFICIAL, GovTEAMS PROTECTED and GovPlace.
You will partner with customers, stakeholders and technical teams to translate insights into practical service improvements. You will lead customer research, journey mapping and usability testing, contributing to cross-government digital service enhancements and ongoing user-centred design.
GovConnect UX & Service Designer in Canberra employer: Department of Finance
The Department of Finance is an exceptional employer, offering a collaborative work culture that prioritises professional development and continuous improvement. Employees benefit from a supportive environment where they can enhance their skills in financial operations while contributing to the Australian Government's strategic priorities. Located in a central agency, this role provides unique opportunities to engage with diverse stakeholders and make a meaningful impact on public sector resource management.
