At a Glance
- Tasks: Be the friendly face of support, helping clients connect with vital services.
- Company: Join the Department of Families, Fairness & Housing in a supportive environment.
- Benefits: Gain valuable experience, work-life balance, and contribute to community wellbeing.
- Other info: Opportunity to grow within a dedicated team focused on client care.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries as determined by the Hub workflow.
The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.
Candidates should be able to demonstrate:
- Commitment to providing high quality trauma-informed service delivery to clients
- Ability to communicate sensitively and effectively in complex and challenging situations
- Collaborative approach to contributing to a high performing team
ACCOUNTABILITIES INCLUDE
- Communicate effectively and positively to deliver a high quality service to clients and internal and external stakeholders by maintaining a welcoming and professional manner.
- Attend appropriately to each individual enquiry by:
- taking a helpful approach and clearly identifying the caller's needs
- establishing its purpose and urgency
- assessing the service required and determining the appropriate response
- providing accurate, relevant and quality information
- referring the caller to the appropriate internal or external service provider or subject matter expert as required.
- Be proficient in the use of technical equipment such as modern telephone and computer systems for communication and keeping accurate records of client contact and referrals – and identify opportunities for improvement.
This role requires a Working with Children Check.
Client Support Officer in Wangaratta employer: Department of Families, Fairness & Housing VIC
The Department of Families, Fairness and Housing (DFFH) is an exceptional employer dedicated to creating equal opportunities for all Victorians, particularly those who are disadvantaged and vulnerable. With a strong commitment to employee development, flexible working arrangements, and a supportive work culture, DFFH fosters an environment where staff can thrive while making a meaningful impact in the community. Located in Melbourne, this role offers unique opportunities to engage with diverse stakeholders and contribute to vital child safeguarding initiatives.
Contact Details:
Department of Families, Fairness & Housing VIC Recruitment Team
