Department of Families, Fairness & Housing VIC – Morwell VIC
The Housing Customer Service Officers (HCSO) work within a supported, supervised environment to provide public housing information and assistance to people seeking accommodation, existing renters, community service organisations and government stakeholders to ensure enquiries are handled in a client-focused and timely manner in accordance with guidelines and policies.
HCSOs assist public housing renters, their advocates, contractors, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication.
The Housing Call Centre (HCC) is a fast-paced environment and is everchanging according to directions provided by the Victorian Government. HCSOs initially embed their training knowledge by taking inbound calls relating to maintenance and then, based on performance, progress to various other tasks as part of their skillset.
ACCOUNTABILITIES INCLUDE
- Provide high quality service to clients in relation to routine housing information.
- Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
- Review and accurately process contractor invoice claims for payment.
Please open the position description to read more.
Housing Customer Service Officer in Morwell employer: Department of Families, Fairness & Housing VIC
The Department of Families, Fairness and Housing (DFFH) is an exceptional employer dedicated to creating equal opportunities for all Victorians, particularly those who are disadvantaged and vulnerable. With a strong commitment to employee development, flexible working arrangements, and a supportive work culture, DFFH fosters an environment where staff can thrive while making a meaningful impact in the community. Located in Melbourne, this role offers unique opportunities to engage with diverse stakeholders and contribute to vital child safeguarding initiatives.
Contact Details:
Department of Families, Fairness & Housing VIC Recruitment Team
