At a Glance
- Tasks: Assist individuals with housing queries and applications, ensuring high-quality client service.
- Company: Department of Families, Fairness & Housing VIC, dedicated to community support.
- Benefits: Meaningful work, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on community welfare and support.
- Why this job: Make a real difference in people's lives by helping them find safe housing.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 62100 - 75900 $ per year.
Department of Families, Fairness & Housing VIC – Bendigo VIC
The Housing Services Officer, Housing Advice and Assistance Team (HAAT) works withing a small team focused on delivering ‘front line' housing services across the Loddon Area.
HAAT play a critical role assisting individuals, advocates and support agencies with queries and applications to the Victorian Housing Register (VHR).
As a Housing Services Officer you are responsible for ensuring high-quality client service are delivered for those who are homeless, seeking housing assistance or living in public or community housing.
The Housing Services Officer assist community members, public housing renters, their advocates, local housing offices, external agencies and other departmental and government areas over the telephone, via e‑mail and through other channels of communication.
This role is focussed primarily on delivery HAAT services but is also part of the broader Loddon Client Support and Housing Services Team.
At various times the role will perform other duties such as assisting with completion of bonds, providing supports to walk up clients and assisting with broader tenancy matters.
- ACCOUNTABILITIES INCLUDE
- Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
- Respond to family violence risk in accordance with Multi Agency Risk Assessment Management (MARAM) guidelines.
- Use persuasive skills in dealing with clients and stakeholders on all housing matters.
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Housing Services Officer employer: Department of Families, Fairness & Housing VIC
The Department of Families, Fairness and Housing (DFFH) is an exceptional employer dedicated to creating equal opportunities for all Victorians, particularly those who are disadvantaged and vulnerable. With a strong commitment to employee development, flexible working arrangements, and a supportive work culture, DFFH fosters an environment where staff can thrive while making a meaningful impact in the community. Located in Melbourne, this role offers unique opportunities to engage with diverse stakeholders and contribute to vital child safeguarding initiatives.
Contact Details:
Department of Families, Fairness & Housing VIC Recruitment Team
