At a Glance
- Tasks: Provide top-notch reception services and assist clients with their inquiries.
- Company: Department of Families, Fairness & Housing VIC - a supportive and community-focused workplace.
- Benefits: Gain valuable experience, work in a dynamic environment, and contribute to community welfare.
- Other info: Join a team that values diversity and offers career growth opportunities.
- Why this job: Be the friendly face that helps people navigate important services and make a difference.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 47250 - 57750 $ per year.
- Reception Services Officer (Multiple Positions)
- Department of Families, Fairness & Housing VIC – Ballarat Central VIC
The Reception Services Officer is a critical position, providingthe first impression of the Department of Families, Fairness and Housing.
Utilising good communication and interpersonal skills, Reception Services Officersfulfil a crucial role in assisting clients, thegeneral publicand other service providers with the purpose of their contact and providingaccurate, up to date information ora referralto the right person/agency.
Reception Services Officers alsoundertakegeneral administrativetaskstosupport the Area.
- ACCOUNTABILITIES INCLUDE
- As part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www. dffh. vic. gov. au/jobs)
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Reception Services Officer in Ballarat employer: Department of Families, Fairness & Housing VIC
The Department of Families, Fairness and Housing (DFFH) is an exceptional employer dedicated to creating equal opportunities for all Victorians, particularly those who are disadvantaged and vulnerable. With a strong commitment to employee development, flexible working arrangements, and a supportive work culture, DFFH fosters an environment where staff can thrive while making a meaningful impact in the community. Located in Melbourne, this role offers unique opportunities to engage with diverse stakeholders and contribute to vital child safeguarding initiatives.
Contact Details:
Department of Families, Fairness & Housing VIC Recruitment Team
