Manager, Agency Performance and System Support in Ballarat

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

Agency Performance and Systems Support (APSS) is one of two work streams as part of an Area based unit, Agency Performance Partnerships and Systems Support (APPSS). The Manager APSS will report to the Area Executive Director and is part of the Area Executive team. The Manager plays a key leadership role and is accountable for the management of the APSS team. This team has responsibility for monitoring performance and building relationships with funded organisations at a local level and implementing place-based initiatives that strengthen resilience, build wellness, and work to connect and empower communities. The role works closely with the Principal Partner Area Partnerships and System Capacity (APSC) which supports whole-of-system planning. A key element of this is stewarding the service system by strengthening capacity, building access and improving responsiveness. The Manager plays a critical role in improving system and sector performance, access to services and driving the best outcomes for clients, renters, families and local communities. The Manager also works closely with the relevant central office program areas and other internal stakeholders to influence, develop and implement departmental policy, ensuring that local needs are reflected in policy and program development.

Accountabilities Include:

• With a high level of understanding of the local context, strategically review and implement departmental initiatives and approaches toward service delivery and service system issues and support those initiatives to meet departmental, government and community expectations.
• Act as a key source of local advice by maintaining an understanding of issues affecting community services and the service system and investigate and lead critical projects that enhance service delivery, budget effectiveness, efficiency or improved client and renter outcomes.
• Forge strong connections across the department and with external stakeholders to facilitate a partnership approach and ensure effective, efficient and coordinated services are provided for all clients.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.