At a Glance
- Tasks: Support individuals and families in need of housing assistance and manage tenancy-related tasks.
- Company: Department of Families, Fairness and Housing dedicated to community wellbeing.
- Benefits: Gain valuable experience, contribute to social impact, and work in a supportive environment.
- Other info: Opportunity to grow within a network of community-focused professionals.
- Why this job: Make a real difference in people's lives while developing your skills in housing services.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 59760 - 73040 $ per year.
THE ROLE The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.
Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.
Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.
Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas.
They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision
- ACCOUNTABILITIES INCLUDE
- Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
- Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
- Apply early intervention strategies to sustain tenancies.
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Tenancy and Property Officer employer: Department of Families, Fairness and Housing
The Department of Families, Fairness and Housing (DFFH) is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to employee growth, flexible working arrangements, and a focus on community impact, DFFH empowers its workforce to make a meaningful difference in the lives of vulnerable Victorians. Working across diverse settings in metropolitan, rural, and regional Victoria, employees are encouraged to collaborate and innovate, ensuring that every team member feels valued and respected.
Contact Details:
Department of Families, Fairness and Housing Recruitment Team
