THE ROLE
The Service System Navigator is a leadership role in each Orange Door location. Reporting to The Orange Door Hub Manager, the Service System Navigator is responsible for identifying shared priorities at the local level and exploring new opportunities to partner and provide service responses to Victorians seeking support and safety through The Orange Door. They establish and maintain service interface arrangements with key services across the local service network in line with state-wide guidance.
The Service System Navigator works collaboratively with the Hub Manager, Practice Leaders and local service network and governance structures to strengthen access to services and responsiveness to diverse communities. The Service System Navigator also supports practitioners in The Orange Door to deliver integrated and connected services and proactively identifies and resolves service system interface issues that may arise in each local area.
Accountabilities Include
- Establish and maintain service interface agreements, local arrangements, and operating protocols with key services across the local area and broader service network.
- Partner with the local service sector to identify opportunities to address local area service gaps and resolve issues relating to service delivery.
- Monitor progress of service engagement, connections and service capacity, identifying actual and potential barriers and finding effective ways to deal with them.
This role requires a Working with Children Check. Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check
Service System Navigator in Melbourne employer: Department of Families, Fairness and Housing
The Department of Families, Fairness and Housing (DFFH) is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to employee growth, flexible working arrangements, and a focus on community impact, DFFH empowers its workforce to make a meaningful difference in the lives of vulnerable Victorians. Working across diverse settings in metropolitan, rural, and regional Victoria, employees are encouraged to collaborate and innovate, ensuring that every team member feels valued and respected.
Contact Details:
Department of Families, Fairness and Housing Recruitment Team
