THE ROLE
The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries. The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.
ACCOUNTABILITIES INCLUDE
- Provide a clear description of the services provided by The Orange Door, and provide timely and up-to-date information, in response to phone, e-mail and face-to-face enquiries.
- Identify client pathways within the internal Orange Door environment and support client access to the relevant services and team members.
- Communicate effectively and positively to deliver a high quality service to clients and internal and external stakeholders by maintaining a welcoming and professional manner.
This role requires a Working with Children Check. Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check For more information on what this means, and all other requirements, please see the Position Description.
Client Support Officer in Ballarat employer: Department of Families, Fairness and Housing
The Department of Families, Fairness and Housing (DFFH) is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to employee growth, flexible working arrangements, and a focus on community impact, DFFH empowers its workforce to make a meaningful difference in the lives of vulnerable Victorians. Working across diverse settings in metropolitan, rural, and regional Victoria, employees are encouraged to collaborate and innovate, ensuring that every team member feels valued and respected.
Contact Details:
Department of Families, Fairness and Housing Recruitment Team
