At a Glance
- Tasks: Provide tech support for ICT systems and services in a vibrant school environment.
- Company: Byford Secondary College, a modern school with top-notch facilities.
- Benefits: Competitive salary, work-life balance, and professional development opportunities.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
- Why this job: Join a supportive team and make a difference in students' learning experiences.
- Qualifications: Experience in ICT support and strong teamwork skills.
The predicted salary is between 70000 - 70000 $ per year.
We are seeking to establish a pool of Technical Support Officers for permanent and fixed term, full-time and part-time vacancies which may arise during the 2026 school year and up to the end of Term 3, 2027. Appointments may be offered at any time for vacancies that commence during this period.
As a Technical Support Officer, you provide first-level and second-level support for Information and Communications Technology (ICT) systems and services. You will assist with the installation, maintenance, and support of ICT systems and services, including Windows and macOS devices, printers, iPads, network hardware, telephone systems, and software, in accordance with established specifications.
The successful applicant will ideally have an understanding of Department of Education WA ICT software, systems, processes, and structures to effectively manage, coordinate, troubleshoot, and resolve issues as they arise. Technical support professionals will ideally display the ability to work both independently and collaboratively within a team environment. You will ideally follow instructions accurately, exercise sound judgement, and maintain respectful, professional, and effective working relationships with colleagues, clients, and stakeholders at all times.
Your responsibilities include testing and maintaining hardware and software applications in accordance with the Department's standard operating environment and quality management procedures. You will also undertake research to identify appropriate software, hardware, and other ICT resources and technologies.
Additionally, you will provide ICT technical support to local primary schools and across learning areas, liaise with external service providers to resolve ICT equipment incidents, and assist with maintaining the ICT resources and assets register in accordance with departmental security policies and procedures.
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- obtain a valid Working With Children Check before you start; and
- consent to a National Criminal History Check with the Department's Screening Unit.
Equity and Diversity: We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Technical Support Officer in Sydney employer: Department of Education
The Department of Education is an exceptional employer, offering a supportive work culture that prioritises integrity, accountability, and continuous improvement. As an Investigator in the Conduct and Integrity Division, you will have the opportunity to engage in meaningful work that directly impacts the education sector while benefiting from professional development and a commitment to diversity and inclusion. Located in Victoria, this role provides a unique chance to contribute to a high-performing team dedicated to upholding the highest standards of conduct and service delivery.
