The NSW Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the NSW Department of Education, please visit https://education.nsw.gov.au/
At the NSW Department of Education , we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.
- 1x Ongoing Full-Time role
- Location: located in Parramatta with flexible working arrangements available,
- Clerk Grade 1/2 salary ranging from $78,000 - $84,799 + 12% super and annual leave loading
About the role
The Customer Service Officer assists with the provision of general information on apprenticeships, traineeships and vocational education and training programs and services, to customers and members of the public and provides clerical and administrative support to the Regional Centre
For further information please click here to view the role description
About you
- Demonstrate a strong customer service ethic and a collaborative approach
- Work confidently in a structured environment, applying policies, procedures and guidelines with sound judgement
- Escalate complex or sensitive matters to a supervisor to support appropriate decision-making
- Have high attention to detail
- Knowledge of Vocational, Education and Training (VET) is desirable
- Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Monday, 16th of November at 11:59PM.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education's Diversity, equity and inclusion webpage .
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
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Customer Service Officer in Sydney employer: Department of Education
The Department of Education is an exceptional employer, offering a supportive work culture that prioritises integrity, accountability, and continuous improvement. As an Investigator in the Conduct and Integrity Division, you will have the opportunity to engage in meaningful work that directly impacts the education sector while benefiting from professional development and a commitment to diversity and inclusion. Located in Victoria, this role provides a unique chance to contribute to a high-performing team dedicated to upholding the highest standards of conduct and service delivery.
