At a Glance
- Tasks: Support strategic school improvement programs and manage complex workflows.
- Company: Join the largest education system in Australia, dedicated to lifelong learning.
- Benefits: Enjoy flexible working arrangements, competitive salary, and generous leave conditions.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real impact on public education and support schools in achieving excellence.
- Qualifications: Strong communication, project management, and organisational skills required.
The predicted salary is between 102936 - 113579 $ per year.
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
Ongoing Full‑Time position located in Parramatta with flexible hybrid working arrangements (2 days in office). Clerk Grade 5/6 salary ranging from $102,936 – $113,579 base + superannuation and annual leave loading.
The Administrative and Customer Support role is a vital project support role, ensuring the effective delivery and operation of Strategic School Improvement programs, including external validation and School Planning and Reporting Online (SPaRO). The role manages complex workflows, coordinates access requirements for external validation, manages SPaRO organisational and governance documentation, and supports the effective implementation of business unit initiatives. The role is required to maintain efficiency, build relationships with internal and external stakeholders and ensure the timely delivery of essential support to schools.
About you:
- Excellent communication and interpersonal skills to liaise effectively with a wide range of stakeholders.
- Strong project management skills to support and deliver projects.
- Effective organisation and time management skills, with the ability to keep priorities on track and meet deadlines.
Essential requirements of the role:
- Demonstrated understanding of and commitment to the value of public education.
- Hold a valid clearance to work with children (Working with Children Check) for paid employment.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG to ensure quality outcomes for Aboriginal people.
Benefits:
- Flexible working arrangements.
- 35 hour working week.
- Competitive salary sacrificing, employer’s contribution to superannuation and annual leave loading.
- Flex Leave entitlements, generous holidays & leave conditions.
- Opportunities for advancement and mobility across the Department to support your career growth.
Closing date: Wednesday, 28th October 2026 at 11:59pm.
For role enquiries please contact Katherine Sweeney at katherine.sweeney@det.nsw.edu.au and for recruitment process enquiries please contact SSIWorkForceDelivery@det.nsw.edu.au.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people.
If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment).
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