AV and IT Support Technician in Melbourne

The Centre for Higher Education Studies (CHES) commenced programs in 2023 as a purpose-built, co-educational school supporting high-achieving and high-ability students to extend their learning beyond mainstream programs. Students attend CHES part-time while remaining enrolled at government secondary schools across Victoria. We offer specialist VCE subjects, Year 10 Enrichment Electives and access to first-year university courses through our university partnerships. Students also participate in seminars, masterclasses and other enrichment opportunities.

Working at CHES, Education Support staff, including the IT team, play an important role in the smooth operation of CHES and in creating a welcoming, supportive and efficient environment for students, staff and visitors. Our work involves close collaboration with students' base schools, university partners and other educational organisations. Our values—Reach, Connect, Understand and Think Ahead—underpin a collegial, collaborative workplace. We value the expertise and contribution of Education Support staff and provide induction, professional learning and ongoing support. Flexible working arrangements may be available through discussion and negotiation with the principal, depending on the requirements of the position.

CHES is located at 669 Chapel Street, South Yarra, in an award-winning, four-storey facility. The building includes contemporary classrooms, university-standard science laboratories, an auditorium, tutorial rooms, professional learning spaces, comfortable staff workspaces and a rooftop terrace. Our facilities and technology are state-of-the-art and enable students to participate both on-site and online. We work closely with schools and universities, including a foundation network of five local secondary schools that also use our facilities when spaces are available. CHES has convenient access to several public transport options. As with many inner-city vertical schools, there is no on-site staff parking.

Selection Criteria

• SC1 Demonstrated experience providing first-line IT and AV support in a school, education or similar environment, including troubleshooting hardware, software and network issues.
• SC2 Demonstrated technical knowledge of end-user devices, Microsoft 365, networking and IP-based AV systems, including the ability to install, configure and maintain equipment.
• SC3 Demonstrated ability to work independently, manage competing priorities and elevate issues appropriately.
• SC4 Demonstrated high-level oral and written communication skills, including the ability to train and advise staff with varying levels of technical knowledge.
• SC5 Demonstrated ability to develop and maintain clear procedures and documentation.
• SC6 Demonstrated ability to troubleshoot and solve problems in non-standard environments.

Role Description

This role is a unique opportunity to join a high-performing team that supports the various state-wide programs offered by CHES. Reporting to the IT Manager, and working alongside two other members of the IT Team, the role is responsible for the day-to-day support, maintenance and installation of the school's IT and audio-visual systems. The technician must be able to work independently on routine tasks, manage competing priorities and elevate complex issues to the IT Manager. The role suits someone with relevant AV and IT qualifications and/or experience, strong organisational skills and a service-focused approach.

Responsibilities

• IT Support: Provide first-line technical support to staff and students, troubleshooting and resolving hardware, software and network issues with minimal disruption to teaching and learning. Support and maintain school systems, including Microsoft 365 and Entra, Cisco networks, Compass and Zoom. Carry out basic repairs on IT and AV equipment and liaise with external providers when further support is needed. Support remote users via an online helpdesk.
• Audio-Visual Systems: Install, configure and maintain audio-visual devices and services across CHES. Support IP-based AV systems, including Dante audio and video-over-IP. Carry out scheduled maintenance of AV equipment and respond to faults. Develop and improve procedures for the use and support of AV equipment. Work with the IT Manager to plan, approve and communicate changes to AV platforms.
• Training and Advice: Provide training and guidance to staff on IT and AV hardware and software. Advise teachers on the technical aspects of curriculum delivery.
• General: Follow school and Department policies, including IT standards and OHS requirements. Manage school-owned IT equipment, including deployment, tracking and maintenance. Maintain accurate documentation of support requests and procedures. Build positive relationships with the IT and broader CHES teams. Contribute to IT projects as directed by the IT Manager.

Diversity and Inclusion

The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards.