IT Support Trainee - ES 1-2 in Gisborne

Gisborne Secondary College is a large, stand-alone, Year 7-12 College with an enrolment of approximately 1000 students. Our large catchment area covers the Macedon Ranges, north-west of Melbourne. Over 70% of our students travel to school by bus and the College is an important social focal point for students from different towns of the region.

Our school has an incredibly strong pathways and transition program, supporting close to 70 VCE and VCE VM units of study each year. We also have students accessing pathways through School-based Apprenticeship and Traineeships, and numerous VET programs. A comprehensive Applied Learning program operates, with excellent outcomes for the students involved.

We have also established an excellent reputation in the Performing Arts, a program supported by our superb Performing Arts Centre. Our community is also comprised of incredibly passionate and talented sports people and we send over 50 sports teams out to compete every year, many of whom reach regional and even state level.

The College aims to ensure that individuals feel safe, secure and supported in their learning within a large cohort. We are seen by the community as having a strong focus on student wellbeing and have strong links to local support agencies. Staff work together in Professional Learning Teams dedicated to building teacher capacity and improving student outcomes at all levels.

Other key features of the College include:

• A new instructional Framework developed by the College (LEARN), which includes a strong focus on evidence-based HITS.
• A Junior Sub-School (year 7 to 9) and a Senior Sub-School (year 10 - 11)
• In 2026 we will introduce a year 7 extension program called Aspire
• A specific Year 9 Program designed to lift engagement and develop adult-like responsibilities
• A three-year Senior School Program that allows all students to accelerate across year levels, and ensures students are better prepared for the challenges of senior school qualifications.
• An extensive VET program, including: Building & Construction, Furniture Making, Music, and Dance
• A strong vocational program including access to School Based Apprenticeship and the HeadStart program.
• A strong careers development and pathways program
• A Double-court Gymnasium, in joint use with the Macedon Ranges Shire Council, valued at $4m
• The 216-seat Barcham Theatre housed within the new performing arts complex, refurbished at a cost of $1.3m.
• In 2025 we opened a brand new administration building and wellbeing centre
• In 2026 we will open our brand new trades hub
• A 1:1 'Bring Your Own Device' Computer program that provides for computer connectivity for all students across all year levels.

Selection Criteria

• Demonstrated technical knowledge and experience in ICT support – Windows and Apple devices, Microsoft 365, printing and basic networking – in a school or comparable environment.
• Demonstrated ability to support and administer school management/communication platforms such as Compass, including account management, parent teacher interviews and first-level troubleshooting.
• Well-developed communication and interpersonal skills, with the ability to provide clear, patient support to staff and students of varying technical ability and to work effectively within a small team.
• Demonstrated problem-solving and organisational skills, including the ability to prioritise a high volume of requests, judge when to resolve versus escalation, and maintain accurate records.

Role

The Level 1 IT Support Technician is the first point of contact for day-to-day technical support across the College, keeping staff and student devices, software and school platforms running reliably. Working within the College's ICT team, the technician logs, triages and resolves routine support requests, and escalates more complex or infrastructure-level issues to the College's specialist ICT technician.

Responsibilities

• Log, triage, and resolve day-to-day ICT support requests from staff and students; escalate complex or infrastructure issues as required.
• Provide first-level support and administration for Compass and other school platforms – account setup, parent teacher interviews, staff/parent/student portal queries and basic configuration.
• Provide support with printers and photocopiers.
• Set up, image, deploy and maintain staff and student devices using Intune (Windows and, where applicable, Apple), including BYOD support.
• Support Microsoft 365 accounts and passwords, printing (PaperCut), classroom AV/projectors, library system (Oliver) and general peripheral issues.
• Assist with user-level network connectivity troubleshooting.
• Maintain accurate asset and support records in the College's ticketing/asset systems.
• Contribute to a positive, service-oriented, and child-safe ICT team.
• Coordination of warranty/insurance repairs for staff and students.
• Coordination of Teacher Notebook Program.
• Undertake other duties relevant to the classification level as requested by the Principal / Assistant Principal / Business Manager / Specialist ICT technician.

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirement of the position.

Diversity and Inclusion

The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards.

Conditions of Employment

All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements. Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check. A probationary period may apply during the first year of employment and induction and support programs provided.