At a Glance
- Tasks: Assist customers with government services via phone, online, and face-to-face interactions.
- Company: Join the Department of Customer Services in Rockhampton, QLD.
- Benefits: Enjoy flexible work arrangements, job security, and attractive salaries.
- Other info: Opportunities for training and career growth in a supportive team environment.
- Why this job: Make a difference by helping people navigate essential services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 54000 - 66000 $ per year.
Department of Customer Services, Open Data and Small and Family Business – Rockhampton QLD
The Department of Customer Services, Open Data and Small and Family Business (CDSB) is excited to welcome multiple temporary full-time Customer Service Advisor's for various periods of relief up to 12 months.
At CDSB, we connect, deliver, learn and live, and we are looking for someone like you.
We value our people as our greatest asset and are committed to fostering positive, inclusive and connected workplaces.
We prioritise learning and development opportunities to help you grow your career, offering support and training programs.
CDSB provides flexible work arrangements, long-term job security and attractive salaries and benefits to bring out the best in our team.
As a Customer Service Advisor, you will
- Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
- Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
- Assess customer needs and provide appropriate information and directions to appropriate service channel, including referring customers to other service specialists and locations, where appropriate.
- Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.
Applications to remain current for 12 months.
Job Ad Reference: QLD/697874/26
Closing Date: Friday, 28 August 2026
Customer Service Advisor in Rockhampton employer: Department of Customer Services, Open Data and Small and Family Business
Join the Department of Customer Services, where we prioritise road safety and community wellbeing while offering a supportive work environment. With flexible hours and comprehensive paid training, you will have the opportunity to grow your skills as a Driving Examiner across various Queensland locations. Our commitment to employee development and positive customer experiences makes us an excellent employer for those seeking meaningful and rewarding work.
Contact Details:
Department of Customer Services, Open Data and Small and Family Business Recruitment Team
