At a Glance
- Tasks: Deliver top-notch customer service and support various government services.
- Company: Join the Department of Customer Services, a supportive and inclusive workplace.
- Benefits: Enjoy flexible work arrangements, job security, and attractive salaries.
- Other info: Collaborative team environment with opportunities for training and development.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The Department of Customer Services, Open Data and Small and Family Business (CDSB) is excited to welcome a temporary Customer Service Advisor at the Mackay office to cover an initial period of six months to cover maternity leave, with the possibility of extension.
At CDSB, we connect, deliver, learn and live, and we are looking for someone like you. We value our people as our greatest asset and are committed to fostering positive, inclusive and connected workplaces. We prioritise learning and development opportunities to help you grow your career, offering support and training programs. CDSB provides flexible work arrangements, long-term job security and attractive salaries and benefits to bring out the best in our team.
You will be required to work collaboratively within a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of customer service functions by piloting initiatives to improve the customer experience.
Some of your responsibilities will include:
- Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
- Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
- Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialists and locations, where appropriate.
- Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
- If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.
Customer Service Advisor in Mackay employer: Department of Customer Services, Open Data and Small and Family Business
Join the Department of Customer Services, where we prioritise road safety and community wellbeing while offering a supportive work environment. With flexible hours and comprehensive paid training, you will have the opportunity to grow your skills as a Driving Examiner across various Queensland locations. Our commitment to employee development and positive customer experiences makes us an excellent employer for those seeking meaningful and rewarding work.
Contact Details:
Department of Customer Services, Open Data and Small and Family Business Recruitment Team
