At a Glance
- Tasks: Lead a team to deliver top-notch customer service and resolve complex issues.
- Company: Join the Department of Customer Services in Caboolture, QLD.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Other info: Be part of a dynamic team focused on continuous improvement.
- Why this job: Make a real difference in the community by enhancing customer experiences.
- Qualifications: Experience in customer service and leadership skills are essential.
The predicted salary is between 82800 - 101200 $ per year.
As a key member of the Caboolture Customer Service Centre team, you will provide exceptional customer service by managing customer enquiries, resolving complex issues, and ensuring services are delivered efficiently and professionally. The role provides operational leadership and support to staff, promotes compliance with legislative and departmental requirements, assists with workforce capability development, and manages customer complaints and escalations. Senior Advisors play a vital role in maintaining the CSC's reputation as a trusted provider of government services while contributing to positive customer outcomes and continuous service improvement.
As a Senior Advisor, you will work collaboratively with a dynamic team to deliver exceptional customer experiences across a range of products and services through multiple service channels. You will provide day-to-day operational leadership, supporting staff to achieve service delivery objectives while fostering a positive, high-performing and customer-focused team environment.
- Supervising CSC operations
- Coordinating staff training and development
- Ensuring resources are effectively utilised to meet customer and business needs
- Acting as the first point of contact for escalated customer enquiries, concerns and complaints, providing professional, timely and customer-focused resolutions
- Contributing to the development of operational and financial plans, ensuring compliance with audit and governance requirements
- Supporting performance management processes by providing regular coaching, feedback and development opportunities to staff
- Maintaining a comprehensive understanding of departmental products, services, processes and customer channel options to support service excellence and continuous improvement initiatives
Senior Advisor in Caboolture employer: Department of Customer Services, Open Data and Small and Family Business
Join the Department of Customer Services, where we prioritise road safety and community wellbeing while offering a supportive work environment. With flexible hours and comprehensive paid training, you will have the opportunity to grow your skills as a Driving Examiner across various Queensland locations. Our commitment to employee development and positive customer experiences makes us an excellent employer for those seeking meaningful and rewarding work.
Contact Details:
Department of Customer Services, Open Data and Small and Family Business Recruitment Team
