At a Glance
- Tasks: Research and analyse insurance schemes while developing policy options and engaging with stakeholders.
- Company: Join SIRA, shaping the future of NSW's insurance schemes in a collaborative environment.
- Benefits: Flexible working arrangements, wellbeing programs, and professional development opportunities.
- Other info: Diverse workplace with excellent career growth and learning opportunities.
- Why this job: Make a real impact on public policy and regulatory design in a supportive team.
- Qualifications: Strong communication skills and a keen interest in public policy or regulation.
The predicted salary is between 102936 - 113579 $ per year.
The State Insurance Regulatory Authority (SIRA) is looking for an Assistant Scheme Design Advisor to join the Scheme Design directorate. This is an opportunity to build your policy and regulatory design skills while contributing to work that helps shape the future of NSW statutory insurance schemes.
Role Type: Ongoing clerk grade 5/6 opportunity
Salary range: $102,936 - $113,579 + super, commensurate with experience.
Location: Role based in Sydney CBD or Gosford when working in the office.
About Us
At SIRA, we regulate motor accidents compulsory third party (CTP) insurance, workers compensation insurance and the homebuilding compensation scheme in NSW. This role sits within the Strategic Projects and Future Design team of the Scheme Design (CTP, Premiums & Markets) directorate. We consider emerging and complex issues affecting the CTP Scheme, undertake strategic policy and design work, and provide advice to senior decision-makers. You will join a supportive team that values curiosity, sound thinking and collaboration. The work is varied and provides an opportunity to learn about complex policy issues while contributing to projects with practical impact.
What you will do:
- Research, analyse and review emerging scheme design and regulatory issues.
- Help develop evidence-based policy options and advice.
- Prepare clear written material, including briefings, correspondence and project documents.
- Engage with stakeholders and contribute to collaborative policy work.
- Support the coordination and administration of scheme design projects.
- Contribute to priorities across the broader Scheme Design directorate.
About you
We are looking for someone who is curious, thoughtful and keen to develop their policy and regulatory design skills. You do not need prior experience in CTP insurance. What matters is your ability to learn, think analytically, communicate clearly and contribute positively to a collaborative team.
You will have:
- Strong written and verbal communication skills.
- Sound research, analytical and problem-solving skills.
- The ability to work effectively across several tasks in a complex, sensitive and changing environment.
- A collaborative approach and willingness to share ideas, ask questions and support others.
- An interest in public policy, regulation, scheme design or personal injury insurance.
Tertiary qualifications in a relevant discipline, or equivalent experience in government, regulation or public policy analysis, are essential.
Benefits
- Enjoy genuine flexible working arrangements that support work-life balance.
- Collaborate in state-of-the-art offices designed for innovation and connection.
- Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health.
- Take advantage of excellent professional development and learning opportunities to help you thrive.
Essential Requirements
To be considered for roles in the NSW public sector, applicants must:
- Be NSW residents or in the process of relocating to NSW.
- Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role.
Salary Grade 5/6, with the base salary for this role starting at $102,936 base plus superannuation.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Tuesday, 3 November 2026 at 9:59am.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations.
Assistant Advisor Scheme Design in Sydney employer: Department of Customer Service
Join the Department of Customer Service in NSW Fair Trading, where we pride ourselves on fostering a supportive and inclusive work culture that values professionalism and empathy. As a Hybrid Customer Resolution Specialist based in Parramatta, you'll enjoy a competitive salary, flexible working arrangements, and ample opportunities for professional growth while making a meaningful impact in the community by resolving complex customer complaints.
Contact Details:
Department of Customer Service Recruitment Team
