At a Glance
- Tasks: Lead a team to ensure quality assurance and provide expert legislative guidance.
- Company: Department of Customer Service, focused on delivering exceptional service.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a dynamic team in a high-volume environment with growth opportunities.
- Why this job: Make a real difference in service delivery while shaping the future of operations.
- Qualifications: Strong legal interpretation skills and experience in quality assurance.
The predicted salary is between 63000 - 77000 $ per year.
Department of Customer Service in Parramatta region seeks an experienced Legislative Advice & Assurance Lead to steer independent quality assurance and provide practical technical guidance on complex duties matters.
This hands-on senior role balances strong legal interpretation with service delivery in a high-volume environment.
You will lead the team, calibrate checks, and report on trends, risks and customer outcomes, while shaping guidance and training to improve operations.
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Senior Legislative Assurance Lead in Parramatta employer: Department of Customer Service
Join the Department of Customer Service in NSW Fair Trading, where we pride ourselves on fostering a supportive and inclusive work culture that values professionalism and empathy. As a Hybrid Customer Resolution Specialist based in Parramatta, you'll enjoy a competitive salary, flexible working arrangements, and ample opportunities for professional growth while making a meaningful impact in the community by resolving complex customer complaints.
Contact Details:
Department of Customer Service Recruitment Team
