At a Glance
- Tasks: Investigate and resolve customer complaints while ensuring high satisfaction.
- Company: Department of Customer Service in NSW, focused on fairness and timely outcomes.
- Benefits: Hybrid work options, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to coach junior staff.
- Why this job: Make a real difference by helping customers and improving their experiences.
- Qualifications: Strong problem-solving skills and ability to engage with stakeholders.
The predicted salary is between 63000 - 77000 $ per year.
Department of Customer Service in NSW seeks a motivated Customer Resolution Officer to investigate and resolve complaints and enquiries.
You will work across the Consumer Affairs branch to ensure fair, timely outcomes and high customer satisfaction in a fast-paced environment.
The role emphasizes problem-solving, stakeholder engagement, and applying relevant laws and policies while coaching junior staff and maintaining thorough case records.
Hybrid work is available across NSW.
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Customer Resolution Specialist – Hybrid employer: Department of Customer Service
Join the Department of Customer Service in NSW Fair Trading, where we pride ourselves on fostering a supportive and inclusive work culture that values professionalism and empathy. As a Hybrid Customer Resolution Specialist based in Parramatta, you'll enjoy a competitive salary, flexible working arrangements, and ample opportunities for professional growth while making a meaningful impact in the community by resolving complex customer complaints.
Contact Details:
Department of Customer Service Recruitment Team
