At a Glance
- Tasks: Maintain and enhance the ServiceNow platform while supporting users and improving workflows.
- Company: Join the Department of Communities and Justice, making a real difference in people's lives.
- Benefits: Enjoy competitive pay, flexible work, and ongoing training opportunities.
- Other info: Be part of a diverse team committed to inclusion and making an impact.
- Why this job: Grow your skills in a collaborative environment focused on innovation and continuous improvement.
- Qualifications: Experience with ServiceNow and strong problem-solving skills are essential.
The predicted salary is between 116981 - 129492 $ per year.
- Department: Applications and Platform Management – Parramatta NSW
- Full time, Permanent
- Hybrid
- 1d ago , from Department of Communities and Justice NSW
- Salary – $116,981 pa - $129,492 pa plus employers contribution to superannuation and annual leave loading
Your role
As a System Administrator (Service Now), you will provide functional, technical and administrative support for the Department of Communities and Justice (DCJ) enterprise service management platform.
Working within a collaborative ICT team, you will help maintain platform performance, enhance workflows, support users and contribute to continuous improvement initiatives that deliver efficient and reliable services across the organisation.
What you’ll do
Help keep Service Now running effectively and delivering value to users across the organisation.
- Maintain, configure and monitor the Service Now platform.
- Develop and enhance forms, workflows and automated processes.
- Manage user access, permissions and security settings.
- Produce reports and insights to support operational decision-making.
- Support platform upgrades, testing and system improvements.
- Troubleshoot issues and provide technical support to stakeholders.
- What we’re looking for
We're seeking a motivated professional with Service Now experience and a commitment to continuous improvement.
- Relevant tertiary qualifications or equivalent experience.
- Experience supporting and configuring the Service Now platform.
- Strong problem-solving and analytical skills.
- Commitment to ongoing professional development.
- Ability to collaborate effectively in a high-volume team environment.
- Availability to perform after-hours work when required to support service continuity and maintenance activities.
- Grow your Service Now expertise while working with a leading enterprise platform.
- Contribute to meaningful technology improvements that support critical services across NSW.
- Join a supportive and collaborative team that values innovation, learning and continuous improvement.
What We Offer
We offer a variety of benefits, including
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
We're focused on breaking, rather than managing, disadvantage.
It’s work that really matters.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Christopher Warren via email at ***************@dcj. nsw. gov. au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3*** or via email at **********@dcj. nsw. gov. au
Visit Recruitment adjustments on the DCJ website to learn more.
Applications close Friday, 6 November 2026 at 11:59pm AEST.
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System Administrator ServiceNow in Parramatta employer: Department: Applications and Platform Management
The Department of Communities and Justice (DCJ) is an exceptional employer located in Parramatta, offering a flexible and autonomous work environment that fosters collaboration and professional growth. With competitive pay, comprehensive health and wellbeing programs, and a commitment to making a real difference in the community, DCJ provides employees with meaningful opportunities to contribute to social welfare and justice initiatives. Join us to be part of a team dedicated to creating safe, just, and inclusive communities.
Contact Details:
Department: Applications and Platform Management Recruitment Team
