At a Glance
- Tasks: Lead the patient experience and manage clinic operations in a tech-driven environment.
- Company: Dental 99, a modern dental practice redefining patient care.
- Benefits: Competitive salary, real career growth, and a collaborative team culture.
- Other info: Full-time role based in Monash, Melbourne with excellent career advancement opportunities.
- Why this job: Join a fast-paced, innovative team and make a real impact on patient satisfaction.
- Qualifications: Experience in clinic management, digital savvy, and strong communication skills.
The predicted salary is between 62100 - 75900 $ per year.
Run a Smarter Clinic. Lead a Better Patient Experience.
Dental 99 isn't your traditional dental practice. We're a tech-driven, patient-obsessed brand redefining what modern dentistry looks like - and we need a Clinic Coordinator who thinks the same way.
Based at our Monash clinic in Melbourne, this is a hands-on practice management role for someone who's equally comfortable jumping on a live chat, reading a revenue report, and making sure every patient walks out smiling.
What you'll be doing:
- Managing the full patient experience - from first digital touchpoint through to checkout
- Monitoring and responding to live chat enquiries in real time, converting leads into booked appointments
- Owning clinic KPIs - tracking revenue, managing budgets, and reporting on performance
- Scheduling and optimising the appointment calendar to maximise clinic efficiency
- Coordinating the clinical team to ensure seamless patient flow and care
- Maintaining accurate patient records across our practice management software
- Identifying opportunities to improve systems, workflows, and patient satisfaction
- Acting as the operational hub of the clinic - nothing runs without you
What we're looking for:
- Experience in a practice management, operations, or clinic coordinator role - dental or healthcare preferred
- Digitally savvy - comfortable with live chat platforms, patient management software, and digital reporting tools
- Commercially minded with an understanding of revenue targets, budgets, and KPIs
- A natural problem-solver who can think on their feet and improve processes
- Excellent communicator - warm and professional with patients, clear and decisive with the team
- Highly organised with strong attention to detail
- Someone who thrives in a fast-paced, tech-enabled environment
What's in it for you:
- Competitive salary commensurate with experience
- Real career growth within a rapidly expanding, tech-forward dental group
- A collaborative team that values innovation as much as patient care
- Full-time position based in Monash, Melbourne
Ready to run something great?
If you're a digitally confident operator who wants more than a front desk role, we want to hear from you. Apply now to join Dental 99 Monash.
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Dental Clinic Operations Lead – Monash in Melbourne employer: Dental99
Dental 99 Marayong is an exceptional employer that prioritises flexibility and work-life balance for its Dentists, allowing you to tailor your hours around your lifestyle. With a strong focus on professional development, modern facilities, and a supportive team culture, you'll find ample opportunities for growth while delivering high-quality care to a loyal patient base in a vibrant community. Join us to be part of a practice that values your contributions and invests in your future.
