At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.
We’re excited to be opening a clinic in Balwynand are looking for a driven, customer-focused professional to join our team.
This is a full-time position and we are specifically seeking candidates who are looking for a long-term, full-time career opportunity.
About the Role:
You’ll join us as aPatient Coordinator, becoming the warm, welcoming face of our Balwyn clinic. From day one, you’ll play a key role in delivering an exceptional client experience while also supporting the patient journey from enquiry through to treatment.
This is acustomer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.
Please note:This role requiresone month of initial training at our Balwyn clinic!
What You’ll Be Doing
- Welcome patients with professionalism and warmth
- Manage appointment scheduling, check-ins, and check-outs
- Handle phone and online enquiries with confidence and care
- Support patients through their treatment journey from initial enquiry to conversion
- Maintain accurate records and complete administrative tasks efficiently
- Work closely with the clinical team to ensure a seamless patient experience
What You’ll Be Growing Into
- Leading patient consultations and presenting treatment options
- Building trust and rapport to guide patients through decision-making
- Managing treatment plans, follow-ups, and ongoing communication
- Driving sales conversions through genuine connection and education
- Contributing to the overall performance and success of the clinic
About You
- Minimum 1 years’ experience in customer service and/or sales
- Proven ability to build rapport and confidently guide conversations
- Strong organisational skills and attention to detail
- A proactive, results-driven mindset with a natural ability to influence
- Comfortable working in a fast-paced, team-oriented environment
What We Offer
- Structured training in our Balwyn clinic
- A beautiful clinic environment and supportive team culture
- The opportunity to make a real impact in people’s lives
About Us
At Dental Boutique, we are more than just a dental practice, we are a team dedicated to transforming lives through exceptional dentistry.
Everything we do is guided by our core values:
- Above and Beyond
- Take initiative and ownership
- Pay attention to details
- Strive for exceptional outcomes in everything you do
- Excel with Passion and Care
- Embrace constructive feedback and continuous growth
- Show kindness and empathy to patients and teammates
- Bring passion and positivity into your work by loving what you do
- Positivity and Happiness
- Treat patients and colleagues with care and respect
- Contribute positively as a supportive team player
Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well-being.
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Patient Coordinator in Melbourne employer: Dental Boutique
Dental Boutique is an exceptional employer located in Wollongong, offering a vibrant work culture that prioritises continuous learning and professional development. With structured mentoring, access to advanced digital technology, and a collaborative environment, employees are empowered to grow their clinical skills while delivering outstanding patient care. Join a team that values teamwork, positivity, and a commitment to excellence, making it a rewarding place to build a long-term career in dentistry.
