At a Glance
- Tasks: Welcome patients, manage appointments, and support their treatment journey with care.
- Company: Dental Boutique, transforming smiles and lives across Australia and New Zealand.
- Benefits: Supportive team culture, beautiful clinic environment, and the chance to make a real impact.
- Other info: Opportunity for growth and development in a fast-paced, team-oriented environment.
- Why this job: Join a passionate team and help change lives through exceptional customer service.
- Qualifications: 1-2 years in customer service or sales, strong communication skills, and a proactive mindset.
The predicted salary is between 47250 - 57750 $ per year.
At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results. We’re looking for a driven, customer-focused professional to join our team. This is a full-time position and we are specifically seeking candidates who are looking for a long-term, full-time career opportunity.
About the Role
You’ll join us as a Patient Coordinator, becoming the warm, welcoming face of our new Brisbane clinic. From day one, you’ll play a key role in delivering an exceptional client experience while also supporting the patient journey from enquiry through to treatment. This is a customer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.
What You’ll Be Doing
- Welcome patients with professionalism and warmth
- Manage appointment scheduling, check-ins, and check-outs
- Handle phone and online enquiries with confidence and care
- Support patients through their treatment journey from initial enquiry to conversion
- Maintain accurate records and complete administrative tasks efficiently
- Work closely with the clinical team to ensure a seamless patient experience
What You’ll Be Growing Into
- Leading patient consultations and presenting treatment options
- Building trust and rapport to guide patients through decision-making
- Managing treatment plans, follow-ups, and ongoing communication
- Driving sales conversions through genuine connection and education
- Contributing to the overall performance and success of the clinic
About You
- Minimum 1-2 years’ experience in customer service and/or sales
- Proven ability to build rapport and confidently guide conversations
- Strong organisational skills and attention to detail
- A proactive, results-driven mindset with a natural ability to influence
- Comfortable working in a fast-paced, team-oriented environment
What We Offer
- A beautiful clinic environment and supportive team culture
- The opportunity to make a real impact in people’s lives
About Us
At Dental Boutique, we are more than just a dental practice, we are a team dedicated to transforming lives through exceptional dentistry. Everything we do is guided by our core values:
- Above and Beyond - Take initiative and ownership, pay attention to details, strive for exceptional outcomes in everything you do
- Excel with Passion and Care - Embrace constructive feedback and continuous growth, show kindness and empathy to patients and teammates, bring passion and positivity into your work by loving what you do
- Positivity and Happiness - Treat patients and colleagues with care and respect, contribute positively as a supportive team player
Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well-being.
Front Office Reception/Patient Coordinator in Brisbane employer: Dental Boutique
Dental Boutique is an exceptional employer located in Wollongong, offering a vibrant work culture that prioritises continuous learning and professional development. With structured mentoring, access to advanced digital technology, and a collaborative environment, employees are empowered to grow their clinical skills while delivering outstanding patient care. Join a team that values teamwork, positivity, and a commitment to excellence, making it a rewarding place to build a long-term career in dentistry.
