At a Glance
- Tasks: Support daily clinic operations and enhance client experiences in a welcoming environment.
- Company: Join Audika, part of a global leader in hearing healthcare.
- Benefits: Flexible part-time hours with no weekends and a supportive team culture.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference in people's lives by improving their hearing and quality of life.
- Qualifications: Customer service experience preferred; empathy and strong communication skills are essential.
The predicted salary is between 15.3 - 18.7 $ per hour.
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. In Australia, Audika has over 350 clinics that provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
We are looking for passionate customer service individuals who love to help people, to be Clinic Co-Ordinators supporting our Audika Hearing clinic in Shepparton on a permanent part-time basis (Tuesday & Wednesday 9:00-5:06, no weekends). If you are interested in helping our clients improve their hearing and quality of life, keep on reading!
About the role:
The Client Services Officer role is pivotal in each clinic, contributing to clinic performance and enhancing our customers' experience. We are looking for a compassionate, process-oriented, and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients. You will learn about all our products, services, competitive advantages, and government funding programs. With this knowledge, skills, and tools, you will expertly apply tailored client-specific sales strategies ensuring they get the best possible solutions.
Job Responsibilities:
- Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
- Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
- Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
- Contribute to community engagement, including site visits, promotional activities, and expos.
- Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
- Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
- Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.
You'll be successful in this role if you have:
- Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health.
- Experience working with an older demographic, preferred.
- Strong interpersonal communication skills and empathy for clients to support their hearing journey.
- Strong computer skills are an advantage, but not essential - we welcome applicants willing to learn.
- Flexibility is important in this role, including the ability to pick up additional shifts at short notice to cover planned and unplanned leave.
Values & Hiring Process:
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.
Recruitment process:
Our recruitment process is designed to help you get to know us - and for us to learn more about you. It includes four key steps:
- Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally.
- Online Interview with our Talent Acquisition Partner – an initial virtual meeting to discuss your experience, career goals and complete a 10-minute online computer assessment.
- In-Clinic/Online Interview with the Hiring Manager & Trainer – an opportunity to meet in person or online with the Manager & Trainer and explore the role in more detail.
- In-Clinic Job Shadowing Session – you'll have the opportunity to shadow our clinical team and observe the day-to-day responsibilities firsthand.
We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.
About Audika Group:
The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.
Part-Time Hearing Clinic Coordinator (Tue-Wed) in Shepparton employer: Demant
Demant is an exceptional employer, offering a dynamic and supportive work environment for Property Managers in the ANZ region. With a strong focus on employee wellbeing, our hybrid working model, comprehensive benefits like the 'MyRewards' program, and a commitment to professional growth, we empower our team to thrive while making a meaningful impact in the hearing healthcare industry. Join us and be part of a diverse culture that values innovation and collaboration, where your contributions truly matter.
