At a Glance
- Tasks: Make impactful outbound calls and manage client appointments to improve lives through hearing care.
- Company: Join Audika, part of a global leader in hearing healthcare with a mission to help others.
- Benefits: Enjoy flexible remote work, performance incentives, and exclusive discounts through MyRewards.
- Other info: Structured training and career growth opportunities in a fun, inclusive workplace.
- Why this job: Be part of a team that makes a real difference in people's lives every day.
- Qualifications: Previous contact centre experience and strong communication skills are essential.
The predicted salary is between 51750 - 63250 $ per year.
Who is Audika?
Audika is part of Demant , a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss.
With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing.
In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.
The Opportunity - Bring Your Contact Centre Experience to Life and work from anywhere in Australia
We're looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia.
If you're passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people's lives, this role is for you.
- What You'll Be Doing
- Making outbound calls as part of promotional campaigns (e. g . offering and scheduling free hearing tests, hearing aid trials, adjustments)
- Following up on leads generated from direct marketing and rebooking lapsed clients
- Booking and managing clinic appointments using our CRM and internal systems
- Accurately updating client records and ensuring all information is documented
- Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
- Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)
What We're Looking For
We strongly welcome applicants with previous contact centre, phone-based/ telephone sales experience , ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.
The ideal candidate will
- Be an excellent communicator who can adapt their style to each client's needs
- Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
- Have strong experience working in fast-paced, target-driven contact centre environments
- Be highly proficient with CRM platforms and confident navigating multiple systems
- Demonstrate strong organisational skills and attention to detail
- Thrive in a team-focused, customer-first culture
- Be motivated by KPIs and take pride in achieving individual and team goals
- What You'll Get in Return
- A structured onboarding and training program with ongoing coaching
- Monthly and quarterly incentives based on performance
- A collaborative, inclusive, and fun workplace culture
- Access to My Rewards - exclusive discounts and wellness benefits
- Career growth opportunities within a purpose-led global organisation
Our Values
- Create trust through care and accountability
- Work as a team , supporting each other's success
- Embrace a can-do attitude and a passion for service
- Drive innovation to improve client outcomes
- Make a Difference with Every Call
Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.
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Outbound Call Centre Representative – Remote in Brisbane employer: Demant
Demant is an exceptional employer, offering a dynamic and supportive work environment for Property Managers in the ANZ region. With a strong focus on employee wellbeing, our hybrid working model, comprehensive benefits like the 'MyRewards' program, and a commitment to professional growth, we empower our team to thrive while making a meaningful impact in the hearing healthcare industry. Join us and be part of a diverse culture that values innovation and collaboration, where your contributions truly matter.
