Audika, part of Demant, Australia, seeks an experienced leader to coach and develop the Customer Care team within our contact centre. The role focuses on building a high-performance, learning-driven culture through coaching, structured training, and adherence to policies.
You will design tailored programs, oversee call quality, manage performance, and align daily work with campaigns. Collaboration with cross-functional teams enables sustainable improvements and strong customer outcomes.
Contact Centre Team Lead & Coach employer: Demant Polska
Demant is an exceptional employer, offering a supportive and friendly work environment that prioritises employee well-being and work-life balance. With opportunities for professional growth and the chance to engage in innovative projects within the hearing healthcare sector, employees can develop their skills while making a meaningful impact on people's lives. Located in Australia, the company fosters a culture of collaboration and continuous improvement, ensuring that every team member feels valued and empowered to contribute to the organisation's success.
