About the role:
Client Services Officer role is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience. We are looking for a compassionate, process‐oriented and purpose‐driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients. You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client‐specific sales strategies ensuring they get the best possible solutions.
Job Responsibilities:
- Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
- Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
- Provide basic hearing‐device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
- Contribute to community engagement, including site visits, promotional activities, and expos.
- Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
- Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
- Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.
You'll be successful in this role if you have:
- Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health.
- Experience working with an older demographic, preferred.
- Strong interpersonal communication skills and empathy for clients to support their hearing journey.
- Strong computer skills are an advantage, but not essential – we welcome applicants willing to learn.
- Flexibility is important in this role, including the ability to pick up additional shifts at short notice to cover planned and unplanned leave.
Clinic Co-ordinator-Morningside in Brisbane employer: Demant Polska
Demant is an exceptional employer, offering a supportive and friendly work environment that prioritises employee well-being and work-life balance. With opportunities for professional growth and the chance to engage in innovative projects within the hearing healthcare sector, employees can develop their skills while making a meaningful impact on people's lives. Located in Australia, the company fosters a culture of collaboration and continuous improvement, ensuring that every team member feels valued and empowered to contribute to the organisation's success.
