At a Glance
- Tasks: Be the friendly face of our motel, handling check-ins, bookings, and guest inquiries.
- Company: Join a 4.5-star motel with a vibrant atmosphere and a focus on excellent service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Other info: Flexible shifts to fit around your studies or family commitments.
- Why this job: Make guests feel welcome and valued while gaining valuable experience in hospitality.
- Qualifications: Experience in customer service or hospitality is a must; training provided for systems.
The predicted salary is between 19.8 - 24.2 $ per hour.
Platinum International Motel is a 4.5 star, 52 room motel at 326 James Street, Harristown, opposite a major shopping centre. As well as the rooms, the property offers room service dining, function and conference rooms, a pool, a gym and barbecue areas. Most of our guests are corporate travellers and event visitors. The motel is owned and operated by Deltine Capital.
We're looking for a Guest Service Agent to join our team on a casual basis, working about 14–25 hours a week. Shifts are on weekdays (PM) and weekends (AM and PM).
About the role
As a Guest Service Agent, you're the first person our guests deal with. We want someone who enjoys solving problems, gets on easily with people and takes pride in good service. You'll cover all parts of front office reception, from check-in/out to end of shift reconciliation.
- Preparing arrivals and room keys
- Checking guests in/out and processing payments
- Managing room allocations and the booking chart in RMS
- Handling reservations and enquiries by phone, email, walk-in and online travel agents
- Managing the front office inbox and following up on emails
- Taking room service orders for the kitchen and bar
- Helping with corporate account and function enquiries
- Working with the housekeeping team to ensure rooms are ready on time and guest requests accommodated
- Looking for chances to turn enquiries into bookings and encourage guests to come back
The ideal candidate
- Previous experience in hotels, hospitality, tourism or customer service essential
- Confident on a computer, including Outlook, Word and Excel
- RMS Cloud or similar reservation system experience is an advantage; full training provided
- A clear, professional phone manner and good written English
- Organised and accurate, especially with payments and bookings
- High standards of personal presentation
- Available for mornings, afternoons or evenings, including weekends and public holidays. We'll work around study or family commitments where we can.
- A current Queensland RSA, or the ability to get one within your first week
- The right to work in Australia
What we offer
- A casual role covering all parts of front office operations at a busy 52 room property
- Hospitality Industry (General) Award pay, including casual loading and penalty rates for weekends, public holidays
- Free onsite parking
- Room to grow as the Deltine motel group expands
Guest Service Agent employer: Deltine Capital
Deltine Capital offers a dynamic work environment where employees can engage with a diverse range of guests, primarily corporate travellers and event visitors. The company values problem-solving skills and customer service, providing opportunities for staff to develop their interpersonal skills in a supportive setting. With flexible casual roles available, Deltine Capital promotes a healthy work-life balance for its team members.
