At a Glance
- Tasks: Manage guest inquiries, sell hotel rooms, and confirm reservations with a friendly touch.
- Company: Join the vibrant team at Mindil Beach Casino Resort in Darwin.
- Benefits: Enjoy free meals, discounts, and access to online learning for personal growth.
- Other info: Be part of a diverse team in a dynamic environment with career growth opportunities.
- Why this job: Work in a stunning beachfront resort while developing your hospitality skills.
- Qualifications: Experience in reservations and strong communication skills are a must.
The predicted salary is between 43128 - 52712 $ per year.
The opportunity Delaware North Australia is hiring a casual Reservations Agent to join our team at Mindil Beach Casino Resort in Darwin. As a Reservations Agent, you will be responsible for liaising with guests on the phone, selling our hotel, and confirming and inputting reservation information.
What we offer
- Darwin offers a tropical lifestyle year-round, with easy access to national parks for hiking, camping, and fishing.
- You’ll be based at our beachfront resort set across 30 acres of tropical gardens, just minutes from the Central Business District.
- Teammembers receive a complimentary meal each shift, free parking, and discounts on dining, accommodation, and spa treatments.
- Access to a wide range of online learning to support your personal and professional development.
What will you do?
- Manage a high volume of guest telephone inquiries, converting sales and reservations through exceptional customer-relationship skills.
- Maintain strong knowledge of our products to provide guests with accurate and immediate information in areas including room rates, types, and their availability.
- Liaise with our past guests and direct clientele, tailoring specialised itineraries to meet their needs and expectations.
- Respond to guest inquiries and concerns in a professional and friendly manner.
- Follow and maintain all quality assurance standards.
More about you
- Minimum of 12 months of experience in a similar role.
- Must have working knowledge of property management systems such as Opera.
- Outstanding communication, interpersonal, and negotiation skills.
- Strong administration skills and fantastic phone etiquette.
- Focus on attention to detail and accuracy.
The application period will close on 08/11/2026, unless a successful candidate is identified sooner.
Mindil Beach Casino Resort is the Northern Territory’s leading entertainment and leisure destination, set on Darwin’s stunning beachfront. The resort features over 600 gaming machines, a variety of table games, and exceptional dining at il Piatto for authentic Italian cuisine and The Vue for modern Australian dishes. Guests can unwind at the Lagoon Day Spa or relax by the infinity pool. Mindil Beach Casino Resort offers 152 luxury rooms and suites plus multipurpose function spaces for weddings, conferences, and special events.
At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.
Reservations Sales Agent in Darwin employer: Delaware North
Delaware North Australia offers an exceptional work environment at Lizard Island Resort, where you can immerse yourself in the stunning beauty of the Great Barrier Reef while contributing to a 5-star guest experience. With a strong focus on employee growth, comprehensive training programs, and unique benefits like friends-and-family discounts, this role not only promises a rewarding career but also a chance to be part of a professional team dedicated to excellence in hospitality. Join us and discover why working here is more than just a job; it's a lifestyle.
