At a Glance
- Tasks: Lead IT support teams to deliver exceptional service and resolve issues efficiently.
- Company: DHA, a supportive organisation for Defence Force members and their families.
- Benefits: Generous leave, flexible work options, and 15.4% superannuation.
- Other info: Inclusive workplace culture with career progression opportunities.
- Why this job: Shape IT experiences and drive excellence in a dynamic environment.
- Qualifications: Leadership skills and experience in IT support services.
The predicted salary is between 101295 - 116452 $ per year.
Are you ready to take the lead in shaping exceptional IT support experiences? DHA is looking for a dynamic IT Client Services Team Leader to drive excellence within our Business Solutions and Technology Team.
About us: DHA was established in 1988 to provide housing and housing-related services to members of the Australian Defence Force (ADF) and their families. We remain committed to supporting Defence's operational needs.
About your team: The Business Solution and Technology (BS&T) group provides technology and solutions across business analysis, architecture and integration, software development, software provision and support, data provisioning and reporting, telephony and networks, technical support, infrastructure and cyber security. We partner with the business to deliver initiatives that provide efficiencies to the organisation.
Responsibilities: As the IT Client Services Team Lead, you will be responsible for reviewing, understanding and prioritising support issues for two key service delivery teams: Applications Support and the IT Service Desk. You will work closely with the IT Client Services Manager to ensure operational standards are maintained, deliver a high level of customer service, and ensure effective resolutions are implemented in a timely manner.
Benefits:
- 15.4% superannuation
- Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
- Work-life balance and flexible working options
- A positive workplace culture where you can bring your whole self to work
- Opportunities to broaden your industry knowledge and experience
- Career progression and opportunities
- ADF partner employment conditions when posting to a new location
Eligibility and Requirements: The current vacancy is for 12 months non-ongoing; a merit pool will be established to fill similar ongoing and non-ongoing vacancies within the next 18 months. All successful applicants are required to be eligible to complete a Baseline Vetting security clearance for consideration by the Australian Government Security Vetting Agency (AGSVA). Employment with DHA is conditional on being an Australian citizen and able to obtain and maintain the required security clearance.
How to apply: Apply via our online careers site with your current resume and a 500-word one-page pitch addressing the role requirements. Read the Australian Public Service Commission's Cracking the Code guidance on how to write your response, and consider the expected behaviours described in the Integrated Leadership System at this role's level.
For further information on the position, refer to the Candidate Information Pack through the online careers site. Any questions? Please contact Graham Schneider - A/g IT Client Services Manager.
Other information: Merit pool may be used to fill similar positions in the event of vacancies. DHA is committed to an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, culturally and linguistically diverse backgrounds, LGBTIQ+ individuals, ex-defence members, mature aged employees and carers. RecruitAbility applies to this vacancy; information at: https://www.apsc.gov.au/recruitability.
Note: Employment with DHA requires Australian citizenship and the ability to obtain and maintain security clearance at the required level.
IT Client Services Team Leader in Gungahlin employer: Defence Housing Australia
As a Strategic Performance & Revenue Optimization Lead, you'll thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. Our company offers competitive benefits, a supportive work culture, and unique opportunities for professional development in the vibrant New York City area, making it an ideal place for those seeking meaningful and rewarding employment.
