At a Glance
- Tasks: Lead and motivate a team to deliver quality housing services for ADF members.
- Company: Join DHA, dedicated to providing housing solutions for Defence families since 1988.
- Benefits: Enjoy generous leave, flexible work options, and 15.4% superannuation.
- Other info: DHA promotes diversity and inclusion, welcoming Aboriginal and Torres Strait Islander applicants.
- Why this job: Make a real difference in the lives of ADF members and their families.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 104793 - 120411 $ per year.
DHA is seeking an experienced Operations Manager to join the Service Operations Team. Apply now and enjoy a rewarding career at DHA!
About us
DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs. DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation.
About your team
The Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living‑in accommodation and repairs, maintenance and tenancy services. Service Operations maintain the regional offices which serve as the ADF member's first point‑of‑contact for all housing services including allocations, rent allowance and home maintenance.
About the role
You will lead, motivate and provide clear direction, as well as manage the daily program of work of your team, focusing on staff performance and ensuring the resources are used effectively and efficiently to achieve business outcomes. You will ensure adherence to business procedures and processes, manage the workflow, resolve complex issues and manage the region’s portfolio of service residences. You will contribute to business goals by ensuring operation and financial performance targets are met, including workforce planning, asset management, contractual requirements, key performance indicators (KPIs) and project management outcomes for the regional office.
This is a Non‑ongoing Engagement for a period of up to 12 months with possibility of extension or permanency.
Benefits for working at DHA
- Affinity Groups – DHA is creating a work environment where everyone feels free to bring their whole self to work, where all belong and can collaborate, innovate and celebrate differences.
- Cultural, ceremonial and NAIDOC leave – Under our Enterprise Agreement, First Nation employees may access cultural leave to participate in significant activities associated with their culture or to fulfil ceremonial obligations.
- Reconciliation Action Plan (RAP) – DHA is committed to reconciliation, building relationships with First Nation employees and stakeholders.
- 15.4% superannuation
- Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
- Work‑life balance and flexible working options
- A positive workplace culture where you can bring your whole self to work
- Opportunities to broaden your industry knowledge and experience
- Career progression and opportunities
- A dedicated Employee Assistance Program for you and your family to access in times of need
- ADF partner employment conditions when posting to a new location
How to apply
Apply now with your current resume and a 500‑word one‑page pitch, addressing the requirements of the role. Applications close: 11:55pm AEST Tuesday 7 April 2026.
Diversity and Inclusion
DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex‑defence members, mature‑aged employees and carers.
Assistant Regional Operations Manager in Darwin employer: Defence Housing Australia
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