At a Glance
- Tasks: Deliver outstanding member service and support their financial needs.
- Company: Defence Bank, a member-owned bank serving the Defence community for over 50 years.
- Benefits: Flexible working hours, professional development, and employee discounts.
- Other info: Part-time role with opportunities for career growth and rewards.
- Why this job: Join a people-first culture and make a real impact in members' lives.
- Qualifications: Customer service experience and strong communication skills preferred.
A unique life requires a unique bank. Defence Bank is a member‐owned bank with a proud history of serving the Australian Defence community for over 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.
The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment celebrates the individual talents, personalities, interests and needs of our people.
Recognised as an Australian HR Awards 2026 Excellence Awardee for Employer of Choice and Best Workplace Flexibility Program, Defence Bank combines a strong people-first culture with a commitment to innovation. From flexible ways of working to the adoption of AI-powered tools such as Microsoft Copilot, we empower our people with the technology, support and autonomy they need to do their best work and continue delivering exceptional experiences for our members.
This role directly supports Defence Bank's purpose, ensuring that our members can count on us. You will do this by delivering outstanding member service to meet member needs, whether it be helping them buy their first car, enquire about home loans or providing insurance for an important asset. This role supports Members in their big life moments.
No two days are the same - providing you with variety, flexibility and exposure to many aspects of the Banking world.
Member Consultants play a key role in driving the branch's growth, delivering outstanding service and building lasting relationships with our members. This is a part-time position, working 30.8 hours across five days per week.
Key responsibilities include:
- Consumer Lending Products: Contribute to the branch's consumer lending portfolio including personal loans, credit cards and identify home lending opportunities to mobile lenders.
- New Memberships & Services: Open new memberships, new savings accounts, deposit accounts and provide general insurance products to Members.
- Inbound/Outbound Calls: Provide the
Member Consultant in Rockingham employer: Defence Bank
Defence Bank is an exceptional employer that prioritises a people-first culture, offering flexible working arrangements and innovative technology to empower employees. With a strong commitment to professional growth and community service, employees can thrive in a supportive environment while making a meaningful impact on the lives of Defence personnel and their families. Recognised as an Employer of Choice, Defence Bank fosters a collaborative atmosphere where individual talents are celebrated and career development is actively encouraged.
