At a Glance
- Tasks: Lead initiatives to enhance member experience and engagement across key moments.
- Company: Defence Bank, a member-owned bank serving the Defence Community for 50 years.
- Benefits: Flexible working, professional growth, and a collaborative culture.
- Other info: Join a diverse team committed to employee wellbeing and community support.
- Why this job: Make a real impact in a purpose-led organisation that values innovation.
- Qualifications: 5+ years in program delivery with strong stakeholder engagement skills.
The predicted salary is between 121500 - 148500 $ per year.
Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime. The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members.
We are looking for an experienced Program Manager to lead the delivery of a key initiative focused on enhancing member experience across important life moments. This role is central to delivering differentiated, consistent and meaningful experiences for our members—helping position Defence Bank as a trusted partner through every stage of Defence life.
As Program Manager, you’ll lead a portfolio of initiatives designed to improve member engagement, experience and product uptake. You will:
- Lead cross-functional delivery across Marketing, Product, Operations, Technology and frontline teams
- Drive initiatives that enhance member experience and engagement across key moments
- Coordinate dependencies, sequencing and capacity to optimise outcomes
- Provide clear insights, reporting and recommendations to governance forums and senior stakeholders
- Ensure consistency across channels and prevent fragmented member experiences
- Support the embedding of member experience capability across the organisation
What you’ll bring:
- 5+ years’ experience in program or transformation delivery
- Proven ability to manage complex, cross-functional initiatives and dependencies
- Strong stakeholder engagement and influencing capability
- Ability to translate strategy into customer-focused outcomes
At Defence Bank, you'll be part of a purpose-led organisation where your work genuinely contributes to better outcomes for our members, employees and community. We offer:
- Meaningful work that directly supports regulatory compliance and organisational resilience.
- Exposure to strategic enterprise-wide programs.
- A collaborative and inclusive culture that values innovation and accountability.
- Opportunities for professional growth and development.
- Flexible ways of working and a strong commitment to employee wellbeing.
Defence Bank is committed to providing equal opportunities for employment and seeks to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.
Program Manager – Member Experience & Engagement in Melbourne employer: Defence Bank Limited
Defence Bank is an exceptional employer, dedicated to serving the Australian Defence community with a strong people-first culture and a commitment to innovation. With flexible working arrangements, ongoing learning opportunities, and a collaborative environment, employees are empowered to thrive while making a meaningful impact on the lives of our members. Join us in shaping the future of lending and experience the unique advantages of working for a member-owned bank that truly values its people.
