Defence Bank is seeking an experienced Member Solutions Manager to lead a team of specialists across multiple service channels, delivering exceptional member outcomes. Reporting to the Head of Contact Centre Distribution, you will drive continuous improvement and partner with leaders across the business to optimise service delivery.
This is not a traditional contact centre role; you will shape the future of member services, build capability, and create high-performing teams that deliver
Member Solutions Leader - Service Transformation Insights in Melbourne employer: Defence Bank Limited
Defence Bank is an exceptional employer, dedicated to serving the Australian Defence community with a strong people-first culture and a commitment to innovation. With flexible working arrangements, ongoing learning opportunities, and a collaborative environment, employees are empowered to thrive while making a meaningful impact on the lives of our members. Join us in shaping the future of lending and experience the unique advantages of working for a member-owned bank that truly values its people.
