At a Glance
- Tasks: Lead incident response initiatives and improve processes in a fast-paced banking environment.
- Company: Join Klarna, a leading player in the financial services sector with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work culture with a commitment to diversity and inclusion.
- Why this job: Make a real impact by driving improvements and ensuring operational resilience during critical incidents.
- Qualifications: Experience in banking, incident management, and strong project management skills required.
The predicted salary is between 63000 - 77000 $ per year.
In this position, you will be part of Klarna’s incident response team, leading incident-related initiatives and improvement projects within a banking and financial services environment. You will drive structure, planning, and execution across incident response activities, ensuring progress, clear communication, and timely resolution during high-impact situations. Beyond live incidents, you will lead follow-up work such as root cause analysis, remediation planning, and delivery of preventive improvements that strengthen operational resilience. This position includes participation in an on-call rotation with compensation and requires calm, structured decision-making under pressure.
We are looking for experienced project managers or highly technical professionals with the skills and experience needed to meet the outlined requirements.
Who you are
- Experience within the banking or financial services industry
- Background in incident management, problem management, DevOps, or technical project management
- Strong project management skills with the ability to plan, drive, and follow up complex incident-related initiatives
- Ability to bring structure and clarity to unstructured and fast-moving environments
- Comfortable making decisions under pressure while remaining calm and constructive
- Clear and effective communicator who can coordinate stakeholders during critical situations
- Strong sense of responsibility and ownership, with a willingness to push progress and close loops
Awesome to have
- Experience leading incident response projects or major incident workstreams
- Experience driving post-incident reviews and long-term remediation initiatives
- Exposure to on-call operations for business-critical systems
- Familiarity with regulated, highly available, or mission-critical technical environments
Please include a CV in English.
Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com.
Incident Manager Engineering – Sydney employer: Deel
Klarna is an exceptional employer, offering a dynamic work environment in the heart of Sydney where innovation meets financial services. With a strong commitment to employee growth, we provide comprehensive benefits including competitive salaries, equity rewards, and wellness stipends, all while fostering a diverse and inclusive culture that values every voice. Join us to be part of a team that not only drives operational resilience but also prioritises your professional development and well-being.
