At a Glance
- Tasks: Lead a team to deliver top-notch service and enhance member experiences.
- Company: Dee Why RSL Club, a vibrant community hub in Sydney.
- Benefits: Competitive pay, team support, and opportunities for growth.
- Other info: Join a dynamic club environment with a focus on collaboration.
- Why this job: Make a real difference in customer experiences and lead a passionate team.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 47250 - 57750 $ per year.
Dee Why RSL Club is seeking an experienced Customer Service Manager in Sydney to lead a small team of Customer Service Hosts and deliver exceptional service to members and guests both in the gaming room and across the club.
You will report to the Executive Manager - Gaming and drive processes to collect, review, and resolve feedback, complaints, and service recovery opportunities while maintaining strong cross-department collaboration.
Customer Experience Leader in Sydney employer: Dee Why RSL Club
Dee Why RSL is an exceptional employer that prioritises a supportive and inclusive work environment, perfect for those looking to thrive in the hospitality sector. As the Customer Service Manager, you will not only lead a dedicated team but also enjoy numerous benefits such as discounted gym memberships, free meals, and professional development opportunities, all while working in a vibrant community-focused club. Join us to make a meaningful impact on our members' experiences and advance your career in a forward-thinking organisation.
