At a Glance
- Tasks: Manage reservations and support events across multiple venues with a friendly touch.
- Company: Dynamic hospitality group focused on exceptional guest experiences.
- Benefits: Flexible hours, hands-on event involvement, and training provided.
- Other info: Perfect for those looking to balance office work with exciting event action.
- Why this job: Join a vibrant team and enhance your customer service skills while having fun!
- Qualifications: Strong organisational skills and a passion for hospitality.
The predicted salary is between 28350 - 34650 $ per year.
- Manage day‐to‐day reservations for all venues within the portfolio
- Handle phone, email, and online reservation enquiries with professionalism and warmth
- Maintain accurate booking records across reservation systems
- Monitor pacing, booking times, and capacity to support smooth venue operations
- Liaise with venue teams to communicate bookings, special requests, and changes
- Respond to guest enquiries about venues, menus, directions, and general information
- Ensure all reservations reflect company standards and deliver a seamless guest experience
What We're Looking For
- Highly organised with strong attention to detail
- Confident communicator with excellent customer service skills
- Comfortable managing multiple venues and priorities
- Calm, professional, and solutions‐focused under pressure
- Willing to be hands‐on when supporting events on site
- Flexible availability, including evenings and weekends. Role predominatly Wednesday - Sunday.
Experience & Skills
- Experience in reservations, hospitality, events, or customer service preferred
- Familiarity with reservation systems an advantage (training provided)
- Strong time‐management and administrative skills
This role offers the best of both worlds — a structured, head‐office‐based reservations position combined with exciting, on‐the‐ground event involvement.
You'll gain exposure to multiple venues, work closely with both reservations and events teams, and play a key role in delivering exceptional guest and client experiences across the group.
Reservations & Events Support in Hunters Hill employer: Dedes Group
Dedes Group offers a supportive work environment with opportunities for professional growth in the hospitality industry. Employees benefit from generous dining discounts and complimentary onsite parking, enhancing their overall experience. The company values attention to detail and provides hands-on exposure across its portfolio of venues, making it an attractive employer for those looking to develop their skills.
