At a Glance
- Tasks: Support healthcare by managing tasks and resolving incidents for better patient care.
- Company: Join Dedalus, a leader in clinical information management solutions.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Opportunity to grow in a dynamic healthcare environment.
- Why this job: Be part of a team that enhances emergency care and hospital handover processes.
- Qualifications: 5+ years in clinical applications support, strong communication skills required.
The predicted salary is between 90000 - 110000 $ per year.
- Prehospital Solution Support Consultant (am PHI)
- Dedalus Brisbane City, Queensland, Australia
About the Role
Join our Clinical Support Team in QLD to help healthcare become safer, better, and more reliable.
You will perform task management, incident triage, problem identification, and client relations to support seamless patient care from emergency scenarios to hospital handover.
Responsibilities
- Provide superior task management incorporating incident triage, analysis, and resolution. Problem/defect identification and categorisation with logical and lateral thinking.
- Develop and maintain a strong working relationship with customers, fostering collaboration and facilitating growth.
- Provide expert advice internally and externally regarding Dedalus clinical information management solutions to promote best practice outcomes.
- Support clients in delivering seamless patient care from emergency episode to hospital handover.
Essential Requirements
- 5+ years’ experience supporting clinical applications with a focus on paramedical or emergency care solutions in the health sector (e. g., nursing).
- Providing functional and/or technical support for healthcare IT systems.
- Highly proficient in written and verbal communications.
Desirable Requirements
- Knowledge of SQL and ability to execute scripts.
- Understanding of ITIL processes.
- Knowledge of healthcare workflow & HL7 standards.
- Application Closing Date
- 22nd November 2025
- #J-18808-Ljbffr
Prehospital Solution Support Consultant employer: Dedalus
Dedalus is an exceptional employer that prioritises a supportive and collaborative work culture, fostering innovation and professional growth within the healthcare software sector. Located in Queensland, employees benefit from a dynamic environment that encourages meaningful contributions to healthcare solutions, along with competitive remuneration and opportunities for career advancement. Join us to be part of a team that values your expertise and empowers you to make a real impact in the industry.
