DECJUBA is seeking a Customer Service Manager to lead a high-performing team and elevate the customer experience. Reporting to the Head of eCommerce, you’ll drive continuous improvement, optimise processes, and leverage self-service and technology to enhance service delivery.
The role requires 3+ years of leadership in a fast-paced retail environment, with experience in Zendesk, Shopify or similar platforms. This is a hands-on, commercially minded leadership position based in Melbourne.
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Customer Service Leader for Retail & eCommerce in Melbourne employer: DECJUBA
DECJUBA is an exceptional employer that champions a vibrant work culture, offering Store Managers the chance to lead a passionate team in a dynamic retail environment at Watergardens. With a strong focus on personal and professional development, competitive benefits including a generous clothing allowance, and a commitment to work-life balance, DECJUBA empowers its employees to thrive while making a meaningful impact in the fashion industry. Join us to be part of a B Corp Certified brand that values integrity, innovation, and optimism, ensuring you feel amazing every day at work.
