At a Glance
- Tasks: Lead AI transformations for Fortune 500 companies and design innovative solutions.
- Company: Join Decagon, a top conversational AI platform redefining customer experiences.
- Benefits: Enjoy flexible vacation, health benefits, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping the future of customer interactions with cutting-edge AI.
- Qualifications: 6+ years in high-stakes roles, strong technical skills, and executive presence.
The predicted salary is between 121140 - 148060 $ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
About The Team
When a Fortune 500 C‑suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C‑suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision‑making models that make a top‑down transformation feel safe to bet on. You hold that relationship from the first pre‑sales conversation through the life of the account.
About The Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
Your background looks something like this:
- 6+ years of experience owning ambiguous, high‑stakes outcomes and earning the trust of senior executives.
- A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
- Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
- Executive presence and a track record of becoming a trusted advisor to senior decision‑makers at large, complex organizations.
- Comfort operating in fast‑moving, ambiguous environments where you shape the solution as much as you implement it.
Even better:
- A Computer Science, Engineering, or Math degree, or equivalent hands‑on technical experience.
- An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
- Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Benefits
We proudly offer the following benefits for our full‑time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Senior Agent Product Manager in Sydney employer: decagon
Decagon is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, we provide opportunities for professional development alongside comprehensive benefits, including medical, dental, and vision coverage, as well as a flexible vacation policy. Located in a vibrant office setting, our culture encourages creativity and teamwork, making it an ideal place for those looking to make a meaningful impact in the AI industry.
