Night Support Officer in Geelong

This is an opportunity to play a vital role in creating a safe, welcoming and supportive residential community for Deakin students. As Night Support Officer, you will be a trusted point of contact during overnight hours, helping residents feel supported while ensuring the smooth operation of residential facilities at our Geelong Waurn Ponds campus. Working independently and as part of the broader Deakin Residential Services team, you will respond to enquiries, monitor facilities, assist with incident management, and provide administrative and operational support that contributes to a positive resident experience. Your calm, proactive approach and commitment to customer service will help maintain a secure and inclusive environment where students can thrive.

This position is rostered from 5:00am to 8:00am, Monday to Thursday, and is integral to maintaining a safe, connected and well-supported residential environment for students.

As a Night Support Officer you will:

• Assist residents, monitor facilities, respond to incidents, and support reception and short-stay accommodation services, ensuring consistent service delivery during night operations.
• Respond to enquiries, monitor security and maintenance concerns, and contribute to effective operational outcomes.
• Apply established processes and exercise judgement to deliver consistent outcomes.
• Analyse information from available sources to support task completion and provide input to decision-making.
• Contribute to team effectiveness through communication and collaboration.

To be successful you'll have:

• Diploma qualification with relevant experience; or certificate level qualification with post certificate work experience, or Post-Trades Certificate or Advanced Certificate or an equivalent combination of experience and/or education/training.
• Experience in administrative or operational roles as well as working with systems and processes.
• Ability to apply judgement to prioritise work and manage competing priorities.
• Strong communication and interpersonal skills.

This position is designated a flexible ordinary hours span position due to operational needs. A 20% flexible loading applies to every hour worked outside the University Ordinary Hours of Work.

Benefits for working with us! At Deakin, we offer more than just a job. We offer a rewarding career in a flexible, inclusive and forward-thinking environment. Across our campuses in Geelong, Melbourne and regional Victoria, you'll enjoy flexible working arrangements that support work-life balance, generous leave provisions including extended parental leave and the option to purchase additional leave, and access to a range of professional development opportunities to help you grow your career.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.