Demem Pump Group is seeking a proactive, hands-on Office & Operations Assistant to join our team.
This dynamic, hybrid role sits at the intersection of administration, customer service, and workshop logistics. You will be instrumental in supporting day-to-day business operations-coordinating service jobs, managing freight, supporting sales and marketing initiatives, and lending a hand in the warehouse when required.
Key Responsibilities
Office Administration & Customer Support
- Manage incoming phone enquiries and greet walk-in clients, qualifying customer needs and delivering solutions.
- Prepare customer quotes, provide updates on repairs, and process warranty claims.
- Perform daily administrative duties, including data entry, correspondence, and general office coordination.
Service Coordination & Logistics
- Log and track service jobs within our workflow management software.
- Liaise with supply partners to order replacement parts and prepare documentation for workshop technicians.
- Coordinate incoming and outgoing freight using digital despatch platforms.
- Assist with inventory tracking and parts allocation.
Warehouse & Workshop Support
- Supervise and assist with the loading/unloading of delivery vehicles as required.
- Provide ad-hoc assistance in the workshop and warehouse during peak periods.
Sales & Marketing Assistance
- Maintain and update the CRM/marketing database.
- Support ongoing business development and promotional campaigns.
About You
- Technical Aptitude: Mechanically minded with strong practical problem-solving capabilities. Background in water treatment, fluid handling, or construction hardware is highly regarded.
- Organisational Skills: High attention to detail with proven time-management skills and the ability to meet deadlines in a fast-paced environment.
- Communication & Interpersonal Skills: Professional, energetic, and customer-focused approach across phone, email, and face-to-face interactions.
- Digital Literacy: Proficient in the Microsoft Office suite, modern web apps, and workflow/job management platforms. Prior experience with accounting software (e.g., Xero or MYOB) is a strong advantage.
- Licence: Current, valid Australian Driver's Licence.
- Work Ethic: A self-starter who demonstrates initiative and is comfortable wearing multiple hats across office and workshop environments.
#J-18808-Ljbffr
Office & Administration Assistant in Wodonga employer: De.mem-Stevco Pty Ltd
Border Pumpworks offers a dynamic and supportive work environment in Wodonga, where employees are encouraged to grow their skills and take on new challenges. With a strong focus on safety and teamwork, we provide comprehensive training and a friendly atmosphere that fosters collaboration. Join us to be part of a respected service provider in the industrial pump sector, where your contributions are valued and rewarded.
