Product Designer in Sydney

This is a product design role, sitting specifically at the intersection of product design and learning experience design. You will work as part of a product team to take S&TI's existing and new training and learning products (both in-person and online trainer-led, and asynchronous e-learning) and shape their future: their structure, sequencing, delivery format, and visual finish. This role is critical in envisioning the future of products in this space, working out how they should be structured and what format they should take, while holding both the systems-change purpose of these products and the impact on the learners, systems, and leaders who use them.

Key responsibilities:

• Project-specific, end-to-end design within S&TI's product portfolio, working in a collaborative way with the rest of the product team.
• Reshape existing content for purpose by collaborating with subject matter experts.
• Bring together user research and make recommendations on how products could be structured and sequenced.
• Lead exploratory and synthesis sessions with those who are less confident in the design process.
• Make recommendations on when content may better serve the learner as a video, an interactive element, a printed handout, or a digital companion guide.
• Establish a consistent visual and design language across the portfolio.
• Conduct design methods as normal practice - user research, journey mapping, prototyping.
• Use AI as a genuine part of your design practice.
• Report to the Senior Product Manager on product briefs, design direction, design work, and prioritisation.
• Collaborate across timezones and global cultures.

About you:

• Approximately 3-5 years of relevant professional experience in product design, service design, UX design, learning experience design or a closely related field.
• End-to-end product/service design experience.
• Instructional design or learning experience design capability.
• Experience designing for/alongside social services, community services, health, housing, or a similarly complex human-services sector.
• An instinct for double-lens design.
• Comfort designing around existing content rather than authoring it.
• Judgement on modality.
• Confident, frequent direction of AI tools in your own design practice.
• A habit of reflecting on and improving your own process.
• Comfortable moving between the strategic design question and the fine detail.

About us:

Safe & Together Institute is a global social impact organisation specialising in domestic abuse-informed systems change. For more than 20 years we have worked with child welfare systems, courts, health services, and practitioner communities to shift how professionals understand and respond to domestic abuse.