At a Glance
- Tasks: Install and maintain Datalogic equipment while providing top-notch customer support.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Other info: Dynamic role with travel and opportunities for professional growth.
- Why this job: Be at the forefront of technology, solving real-world problems for customers.
- Qualifications: Diploma or BS in Engineering with 5 years of relevant experience.
The predicted salary is between 63000 - 77000 $ per year.
JOB DESCRIPTION
We are looking for a Field Service Engineer, based in Sydney Australia with the key mission to work on product and solution innovation.
He/she will be in charge of
- Installing (mechanical, cabling), configuration and start-up (commissioning) of Datalogic equipment at customer site as per pre-defined specifications with the highest quality standards
- Perform preventive maintenance on Datalogic equipment within the quoted timeline
- Adjust and/or replace onsite Datalogic devices of existing customer systems
- Train customer's on how their Datalogic equipment functions and how to fix/replace a device when it has failed
- Follow rigorously safety and security onsite company procedures
- Support remotely (phone, remote dial-in) the customer with product configuration or problem solving
- Escalate to upper technical level problems that can’t be solved independently
- Issue timely and accurate service reports (including expenses report)
- Assist with technical assessment of customer applications and requirement in pre-sales and technical support in post-sales situations, for Datalogic’s products.
- Work closely with the sales team, be sensitive to sales situations, and able to quickly analyze a technical problem through customer’s sample evaluations, recommend and implement a solution to meet the customers’ requirements.
- Other responsibilities include preparing software and hardware to demonstrate Datalogic’s products/system capabilities during trade shows, preparing and conducting technical seminar presentation, and supporting beta customers.
- Provide front-line technical support. Interface and coordinate with global technical support group to meet customers’ satisfaction.
- This position would requires regional traveling, any candidate should be willing to travel at short notice.
REQUIREMENTS
- Education (SCHOOL/SPECIALIZATION): Diploma or BS in Electrical, Electronic, or Mechatronics Engineering, or equivalent real world experience.
- Languages: English
- Experiences: A minimum of 5 years of experience on Transportation and Logistics products and application software is required.
- Understand ID products and able to make demos.
- Understanding of the PC and industrial networking environment.
- Other information & specific skills: Good working attitude of devoting to team goal, and to helping customer to solve their problem in a timely and satisfactory manner.
- Strong mechanical aptitude
- Good communication, presentation, problem analytical and solving skills. Can-do and go getter attitude is a must.
- Fluent in spoken and written English
- Travel requirements: Approximately 30%
- #J-18808-Ljbffr
Field Service Engineer in Sydney employer: Datalogic
Datalogic is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Field Service Engineer in Sydney. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, while enjoying the benefits of working in a dynamic environment that values safety and customer satisfaction. The company's commitment to product innovation ensures that you will be at the forefront of technology, contributing to meaningful projects that make a difference.
We think you need these skills to ace Field Service Engineer in Sydney
Mechanical Aptitude
Cabling Installation
Equipment Configuration
Commissioning
Preventive Maintenance
Customer Training
Remote Technical Support
